Refund Policy
Thank you for shopping at PrimeEvoke. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your purchase, we're here to help.
Refund Eligibility
To be eligible for a refund, please ensure that:
- Your item is unused and in the same condition that you received it.
- Your item is in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- You request a refund within 7 days of receiving your item.
Refund Process
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
If you need to exchange an item for a different size or color, please contact us to arrange an exchange.
Contact Us
If you have any questions on how to return your item to us, contact us at info@primeevoke.com.