Shipping Policy
Shipping Policy
Order Processing All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been placed, and a second notification with your tracking details once your order has been dispatched.
Shipping Times We ship worldwide. Estimated delivery times are as follows:
- United States: 7–15 business days
- Europe & UK: 10–20 business days
- Australia & New Zealand: 10–20 business days
- Rest of World: 12–25 business days
Please note these are estimates and not guarantees. Delivery times may vary due to customs processing, carrier delays, public holidays, or high-demand periods such as Black Friday or Christmas.
Shipping Rates
- United States: Free shipping on all orders of $50.00 and above
- International: Shipping rates are calculated at checkout based on your location and order weight via USPS or DHL Express
Order Tracking Once your order is shipped, you will receive a tracking number via email. You can use this to track your package in real time through the carrier's website or our store's order tracking page.
Customs & Import Duties International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Prime Evoke is not responsible for delays caused by customs clearance.
Lost or Delayed Packages If your order has not arrived within the estimated delivery window, please contact us at [your support email] with your order number. We will investigate with the carrier and work to resolve the issue as quickly as possible.