All Prime Evoke products are carefully selected to support your health, beauty, and wellness journey. Our range includes electric massage devices, facial beauty instruments, skincare tools, hair removal devices, and more; designed for safe, effective at-home use.

Each product is USB rechargeable or battery-powered for convenience. Please read the included instructions before use and ensure the device is suitable for your skin type or condition. For best results, follow the recommended usage guidelines provided with each product.

We ship worldwide from our fulfillment centers. Orders are processed within 1–3 business days after payment confirmation. Estimated delivery times are 7–20 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your shipment in real time.

Please note that delivery times may vary due to customs clearance, public holidays, or high-demand periods. We are not responsible for delays caused by customs or courier services beyond our control.

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund within 7 days of purchase.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Please contact our support team with your order number and reason for return to initiate the process.

Refunds are processed within 5–10 business days after we receive and inspect the returned item. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.